Frequently asked questions

Kalstein+ is a B2B digital marketplace platform that connects end users, distributors and manufacturers in the scientific, medical and industrial sectors. It allows you to explore and compare laboratory equipment, request quotes, manage shipments and access technical support from a single ecosystem.

– By keywords or reference (Search)

Click on the search icon in the top menu, enter your keywords or product references and the list of results will be displayed.

– Via the "Products" tab

Click on "Products" in the top menu. Choose a category and then a subcategory to filter the results, or directly select the product of your choice.

Kalstein+ is available in Spanish, French, English and Arabic. You can change the language from the language selector in the top navigation bar.

Our intelligent recommender analyzes your needs (application type, industry, budget, volume) and suggests the most suitable equipment models. Access it from the Recommendation section in the top menu.

It depends on availability and freight type:

• Equipment in stock:
• – Air: 15-30 days · Sea: 45-60 days

• Equipment to manufacture:
• – Air: 30-60 days · Sea: 60-90 days

The cost depends on the dimensions, weight of the equipment and destination. Contact our sales team for a detailed quote.

Enter your address in the checkout section and you will automatically see the air shipping cost to your door.

You can make your purchase through:

1. By email: [email protected]
2. By phone: +33 04 67 15 88 49
3. E-commerce: Through the official Kalstein website in your country.

There is no minimum quantity to place an order.

The payment method is Pre-Payment:

1. Bank transfer (our IBAN appears on all our commercial documents).
2. Credit or debit card from the official Kalstein website.

To track your order, you can:

1. Contact the commercial administration of Kalstein France:
   • Email: [email protected]
   • Phone: (+33) 04 67 15 88 49
2. Track your order with your order number from the DHL website.

Yes, you can request a quote directly from our website. Identify the model and use the contact or quote section.

Request a personalized quote in the contact section once you identify the model. Our sales team will provide special volume pricing.

All Kalstein equipment comes with a 1-year warranty against manufacturing defects. The warranty does not cover damage from improper installation, misuse, shipping defects or unspecified uses. Electrical parts and consumables are excluded.

We provide inductions and online technical support through our YouTube channel (Kalstein English).

You can access technical support by email, phone or through our induction videos on YouTube. For urgent inquiries, contact us directly at (+33) 9 83 04 38 83.

As an end user, you can:

• Explore and compare over 5,000 laboratory equipment
• Compare prices, shipping costs and delivery times between different distributors and manufacturers
• Use the AI-powered model recommender
• Request personalized quotes online
• Contact multiple suppliers directly
• Access technical data sheets and detailed documentation
• Track your orders

Kalstein+ works as a marketplace where you can compare offers from different territorial distributors and manufacturers. This allows you to find the best price, the most convenient shipping and the closest supplier to your location, all from one place.

Our equipment is used in multiple sectors:

• Laboratory: Universities, research centers, clinical labs
• Medical: Hospitals, clinics, diagnostic centers
• Industry: Quality control, pharmaceutical, food
• Education: Academic institutions, technical training

Creating an account is not mandatory to explore products or request quotes. However, an account allows you to track your orders, save favorite products and receive personalized recommendations.

Absolutely! Visit the Distributors section and complete the form with:

1. Region
2. Company name
3. Why would you like to work with Kalstein?

As a distributor, you get access to advanced tools:

• Company profile with customized store and own branding
• Multi-brand catalog: sell Kalstein equipment and other brands you represent
• Quote and commercial document management
• Integrated logistics with warehouse options (Shanghai / Paris)
• International SEO visibility in over 30 countries
• Analytics dashboard with performance metrics

Kalstein offers an exclusive OEM manufacturing service under the «Made in France» brand. Distributors can market equipment manufactured in France with their own brand or Kalstein's, obtaining European certifications and a competitive quality differentiator.

Yes. Distributors have multi-brand capability: they can publish and sell Kalstein equipment alongside other brands they represent, all from their store within the platform.

There are 3 membership levels:

• Membership 1 (Free): Basic profile, limited catalog and standard visibility
• Membership 2 ($39/month): Expanded catalog, advanced SEO, analytics and priority support
• Kalstein License ($59/month): Full catalog access, premium support, 3D products and maximum SEO reach

Kalstein+ operates in over 30 countries with localized sites in 12 languages. Your profile and products are indexed in search engines for each market, increasing your organic reach. Higher plans offer greater positioning and reach.

Visit the Manufacturers section and click "Publish my company". Complete the form with your company details, product catalog and coverage area. Our team will review and activate your profile.

As a manufacturer, the platform offers:

• Product catalog with technical data sheets, images and 3D models
• Distributor network to expand your commercial reach
• Document management: technical sheets, certificates, manuals
• Integrated logistics with shipment tracking
• Performance and traffic analytics
• SEO visibility in over 30 countries

The Kalstein License ($59/month) is an exclusive plan for manufacturers that includes full catalog access, premium support with 3D products, maximum international SEO reach and advanced management tools. Unlike distributors, this license allows you to operate under the Kalstein brand endorsement.

Manufacturers have 3 levels:

• Membership 1 (Free): Basic profile and limited catalog
• Membership 2 ($39/month): Expanded catalog, advanced analytics, improved SEO, free trial available
• Kalstein License ($59/month): All-inclusive, 3D products, 24/7 premium support and maximum global reach

Yes. Kalstein+ works as a marketplace that connects manufacturers with territorial distributors. Distributors can view your catalog, request to represent your products and generate quotes directly, expanding your commercial network organically.

Yes. Membership 2 and Kalstein License plans include support for interactive 3D products on product pages, significantly improving the buyer experience and conversion rates.